Welcome to Skvivah (www.skvivah.com).
Your privacy is important to us, and we are committed to protecting your personal information while ensuring a secure and personalized matchmaking experience. By using our website and services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

When you use Skvivah, we may collect the following types of information:

• Personal Information: Name, age, gender, marital status, contact details (phone number, email), religion, caste, occupation, educational background, and other relevant details required for matchmaking.
• Profile Information: Preferences, interests, photographs, and partner expectations.
• Communication Data: Emails, messages, and interactions with us through customer support or consultations.
• Technical Information: IP address, browser type, device details, and cookies to enhance website functionality and security.
• Payment Information: If you opt for paid services, your transaction details may be processed through our payment gateway (Instamojo or Razorpay). We do not store your payment details.

2. How We Use Your Information

We collect and use your information for the following purposes:

• To provide matchmaking services based on your preferences.
• To securely share relevant profiles with you via your registered email.
• To offer consultative matchmaking services as per your requests.
• To improve our website, customer service, and matchmaking process.
• To send important updates, announcements, or promotional content (you can opt out anytime).
• To ensure data security and prevent unauthorized access or misuse of profiles.

3. Payment Processing & Security

If you make a payment on Skvivah, it will be processed through a third-party payment gateway (Instamojo or Razorpay). These platforms handle payments securely and have their own privacy policies regarding data protection. We do not store or process your payment details directly.

For more details, you can refer to:

• Instamojo Privacy Policy
• Razorpay Privacy Policy

4. Cookies & Analytics Tools

We use cookies and analytics tools to enhance website functionality, improve user experience, and analyze visitor behavior. This helps us optimize our matchmaking services.

• You can manage cookie preferences through your browser settings.
• Analytics tools collect non-personal data such as IP addresses, browser types, and time spent on our site.

Advertising and Analytics Partners:

• Google Analytics: We use Google Analytics to understand how users interact with our website. Google Analytics collects anonymized data (e.g., pages visited, session duration). Learn more about Google’s Privacy Policy.
• Third-Party Ads: In the future, we may use advertising partners (e.g., Google AdSense) to display ads. These partners may use cookies to personalize ads based on your browsing history.

5. Age Restriction

Skvivah is strictly for users aged 18 years and above. By registering, you confirm that you meet this age requirement.

6. Data Retention Policy

At Skvivah, we are committed to safeguarding your personal information. We retain user data for a period of up to 5 years or until a user requests deletion, whichever comes first. This ensures we can provide continued matchmaking services while maintaining data privacy.

If you wish to delete your profile or personal information, you may submit a request at connect@skvivah.com, and we will process it in accordance with our data protection policies.

7. Dispute Resolution

At Skvivah, we strive to provide a smooth and hassle-free experience for our users. While we do not have a dedicated dispute resolution team, we address any concerns or issues on a case-by-case basis with care and attention. If you have any queries or require assistance, please contact us at connect@skvivah.com, and we will do our best to resolve your concerns promptly.

8. Refund & Cancellation Policy

All payments made on Skvivah are final. Once a payment is processed, no refunds or cancellations will be provided under any circumstances. Please review our services carefully before making a payment.

9. Sharing of Information

We do not sell, rent, or trade your personal data with third parties. Your details are shared only under the following conditions:

• With potential matches who meet your preferences.
• With service providers who help us operate the website (e.g., payment gateways, email services).
• With advertising/analytics partners (non-personal data only).
• If required by law to comply with legal obligations.

10. Your Choices About Ads

If we display ads in the future, you can:

• Opt out of personalized ads using Google’s Ads Settings.
• Use tools like YourAdChoices to manage ad preferences.

11. Compliance with Global Privacy Standards

Skvivah adheres to global data protection laws, including:

• General Data Protection Regulation (GDPR): For users in the European Union (EU), you have the right to access, correct, or delete your data. Contact us at connect@skvivah.com to exercise these rights.
• California Consumer Privacy Act (CCPA/CPRA): California residents can request disclosure or deletion of their data and opt out of the “sale” of personal information (though we do not sell data).
• India’s Digital Personal Data Protection Act (DPDP) 2023: We comply with Indian laws on data collection, storage, and user consent.

12. Security Disclaimer

While Skvivah employs commercially reasonable security measures to protect your personal information, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. Although we strive to safeguard your data, we cannot guarantee its absolute security. By using our website, you acknowledge and accept this inherent risk. If you become aware of any unauthorized access or data breach, please notify us immediately at connect@skvivah.com.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Please review it periodically to stay informed.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, feel free to reach out to us:

Contact: (+91) 83695-70831 | Email: connect@skvivah.com | Location: Vile Parle East, Mumbai 400057, Maharashtra, IndiaWebsite: www.skvivah.com